"You have a new bill from Chase Credit Cards"

Financial Planning - Financial planning in general. (Moderated) 

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Subject Author Date "You have a new bill from Chase Credit Cards" zxcvbob 10-06-2007  Re: "You have a new bill from Chase Credit Cards" Justin 10-06-2007  Re: "You have a new bill from Chase Credit Cards" zxcvbob 10-06-2007  Re: "You have a new bill from Chase Credit Cards" Justin 10-06-2007  Re: "You have a new bill from Chase Credit Cards" Chris Cowles 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Thumper 10-07-2007  Re: "You have a new bill from Chase Credit Cards" zxcvbob 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Default User 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Justin 10-07-2007  Re: "You have a new bill from Chase Credit Cards" joetaxpayer 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Thumper 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Elizabeth Richa... 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Will Trice 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Elizabeth Richa... 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Rich Carreiro 10-07-2007  Re: "You have a new bill from Chase Credit Cards" Will Trice 10-07-2007  Re: "You have a new bill from Chase Credit Cards" zxcvbob 10-09-2007  Re: "You have a new bill from Chase Credit Cards" Ignoramus3694 10-09-2007  Re: "You have a new bill from Chase Credit Cards" Thumper 10-09-2007  Re: "You have a new bill from Chase Credit Cards" Default User 10-09-2007  Re: "You have a new bill from Chase Credit Cards" zxcvbob 10-10-2007  Re: "You have a new bill from Chase Credit Cards" Default User 10-10-2007  Re: "You have a new bill from Chase Credit Cards" joetaxpayer 10-10-2007  Re: "You have a new bill from Chase Credit Cards" zxcvbob 10-11-2007  Re: "You have a new bill from Chase Credit Cards" Elle 10-11-2007  Re: "You have a new bill from Chase Credit Cards" zxcvbob 10-11-2007  Re: "You have a new bill from Chase Credit Cards" Elle 10-11-2007  Re: "You have a new bill from Chase Credit Cards" Default User 10-11-2007
Posted by zxcvbob on October 6, 2007, 4:18 pm Credit card companies are getting aggressive with service fees. My latest misadventure with electronic billing (email that I sent to the customer service dept at my bank): > I received this billing notice late Thursday night (look at the > timestamp on the attached email) for a bill that was due Friday. I > didn't look at the bill until Saturday morning, only to find out that > the bill was already past due. Even if I had noticed the bill > Thursday night and paid it immediately it would have posted late. > Also, the billing notice in my Billpay "Payment Center" page didn't > show up until now. I check it every couple of days. > > I paid the bill in full today. I called Chase to give them a heads > up, and to get the late fee waived. The clerk that I talked to said > this was my fault for using a 3rd party payment service and that they > would *not* (emphasis his) waive the fee. I said I'm not going to > pay the fee and I'll cancel my account if I have to. He said he > could help me with that right now if I like. Then he went on-and-on > about 3rd party payment services. I finally interrupted him and said > I'll call back after the payment posts, and I hung up the phone. > > I don't know what late fees are running these days, probably about > $35. > > When did you receive the billing notice from Chase? Can you help me > with this service charge thing? > > Regards, > [name withheld] I have never asked for a late fee to be waived on this account, and I've never missed a payment or paid late before. But in the past with other credit cards, they have been happy to waive a fee (not more than once every year or two) for a good customer. Times are changing, I guess. Bob Posted by Justin on October 6, 2007, 4:32 pm zxcvbob wrote on [Sat, 6 Oct 2007 15:18:42 -0500]: >> I received this billing notice late Thursday night (look at the >> timestamp on the attached email) for a bill that was due Friday. I >> didn't look at the bill until Saturday morning, only to find out that >> the bill was already past due. Even if I had noticed the bill >> Thursday night and paid it immediately it would have posted late. >> Also, the billing notice in my Billpay "Payment Center" page didn't >> show up until now. I check it every couple of days. What's a Billpay "Payment Center"? >> I paid the bill in full today. I called Chase to give them a heads >> up, and to get the late fee waived. The clerk that I talked to said >> this was my fault for using a 3rd party payment service and that they >> would *not* (emphasis his) waive the fee. I said I'm not going to >> pay the fee and I'll cancel my account if I have to. He said he >> could help me with that right now if I like. Then he went on-and-on >> about 3rd party payment services. I finally interrupted him and said >> I'll call back after the payment posts, and I hung up the phone. >> >> When did you receive the billing notice from Chase? Can you help me >> with this service charge thing? > I have never asked for a late fee to be waived on this account, and I've > never missed a payment or paid late before. But in the past with other > credit cards, they have been happy to waive a fee (not more than once > every year or two) for a good customer. It sounds like maybe this is an issue with a bank online payment center or something. Not Chase. However they should be a little more accomodating, if you don't act like a jerk on the phone with them. When I log into chase.com I don't see anything called a Billpay Payment Center. I receive emails same day when a new statement comes out. Posted by zxcvbob on October 6, 2007, 5:19 pm Justin wrote: > zxcvbob wrote on [Sat, 6 Oct 2007 15:18:42 -0500]: >>> I received this billing notice late Thursday night (look at the >>> timestamp on the attached email) for a bill that was due Friday. >>> I didn't look at the bill until Saturday morning, only to find >>> out that the bill was already past due. Even if I had noticed >>> the bill Thursday night and paid it immediately it would have >>> posted late. Also, the billing notice in my Billpay "Payment >>> Center" page didn't show up until now. I check it every couple >>> of days. [snip] > > What's a Billpay "Payment Center"? That's the payment service at the bank (the email I quoted was sent to the bank, not to Chase). I see it when I log in at my bank. They get an electronic bill from Chase, post it to my account (but don't automatically pay it until I sign in and click on it), and they send me an email notification so I'll know there's something at my account that needs attention. > It sounds like maybe this is an issue with a bank online payment > center or something. Not Chase. However they should be a little more > accomodating, if you don't act like a jerk on the phone with them. I don't know yet if it was a Chase problem or a bank problem. The bank should be able to trace the whole transaction and find out. I wasn't a jerk when I called, but I didn't grovel either (maybe I should have just a little, instead of assuming they would waive the fee.) What I've done with other accounts where I don't receive electronic bills is set up an automatic payment for $20 a few days before the bills are usually due. When the paper statement comes, I log in and change that payment to the correct amount. If the statement never gets here or I fumble it, $20 goes to my account, which is more than any minimum payment amount I ever receive -- so I still might end up paying some interest for the month, but no service charges. Assuming this eventually gets resolved without me canceling the account, I may cancel the electronic billing and go with the same system for Chase. Bob Posted by Justin on October 6, 2007, 9:26 pm zxcvbob wrote on [Sat, 6 Oct 2007 16:19:06 -0500]: >> It sounds like maybe this is an issue with a bank online payment >> center or something. Not Chase. However they should be a little more >> accomodating, if you don't act like a jerk on the phone with them. > > I don't know yet if it was a Chase problem or a bank problem. The bank > should be able to trace the whole transaction and find out. I wasn't a > jerk when I called, but I didn't grovel either (maybe I should have just > a little, instead of assuming they would waive the fee.) > > What I've done with other accounts where I don't receive electronic > bills is set up an automatic payment for $20 a few days before the bills > are usually due. When the paper statement comes, I log in and change > that payment to the correct amount. If the statement never gets here or > I fumble it, $20 goes to my account, which is more than any minimum > payment amount I ever receive -- so I still might end up paying some > interest for the month, but no service charges. Assuming this > eventually gets resolved without me canceling the account, I may cancel > the electronic billing and go with the same system for Chase. Ah, I pay through a bill payment vendor, however I also have all my accounts registered with the issuing bank. That way I get an email from the bank when a statement is issued, as well. Posted by Chris Cowles on October 7, 2007, 5:47 pm > What I've done with other accounts where I don't receive electronic > bills is set up an automatic payment for $20 a few days before the > bills are usually due. If ... I fumble it, $20 goes to my account, > which is more than any minimum payment amount I ever receive ... I'm doing essentially the same. I just set up a low interest balance transfer from a credit card to pay off a car loan. Including the balance transfer fee I'm saving several hundred dollars over the life of the loan. I use Microsoft Money to calculate the payoff schedule for that and another account for which I did the same thing. Money adjusts the payment amount every month, considering relative interest rates and minimum payments. I can't schedule automatically because it's constantly changing. I set up an automatic draft by the credit card bank from my checking account for the minimum. My Money-calculated payment should occur before that minimum payment. The issuer adjusts scheduled payments to include other credits. The result is if I don't mess up, I pay it off on schedule and don't get double-billed. If I mess up, the minimum gets paid and I don't suffer missed payment fees or, worse, escalation of the interest due to not making payments in a timely manner. -- Chris Cowles Gainesville, FL Similar Threads Posted How do they figure the max credit limit on our credit cards? May 1, 2007, 5:01 am Re: Hotel point credit cards August 9, 2007, 9:21 pm Chase savings acct - low rates January 18, 2007, 1:28 pm T-bill rates September 13, 2007, 9:31 am Stupid T-Bill question... January 19, 2007, 8:52 am Questions about hard credit inquiries and your credit score. October 18, 2006, 2:39 pm credit report - mrequests for my credit history January 23, 2008, 5:23 pm credit crunch August 13, 2007, 8:29 am Bad Credit Problems August 23, 2007, 7:01 pm Credit Card Conundrum October 28, 2006, 4:58 am